Service Corporation International (SCI) Preparation Supervisor in Burnaby, British Columbia

Opportunity Details / Autres renseignements à propos de l'emploi

Overview & Responsibilities / Aperçu et responsabilités

We currently have a full time opening for an Preparation Supervisor at Forest Lawn Funeral Home in Burnaby, BC. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

GENERAL ACCOUNTABILITIES

Oversees the entire Personal Care Center operation and team members. The Supervisor is responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.

SPECIFIC RESPONSIBILITIES

50% Supervising Personal Care Center

  • Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas.

  • Assists PCC staff and/or completes any preparation in its entirety.

  • Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary.

  • Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers.

  • Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies.

  • Drives performance improvement in JD powers results for appearance of the deceased. Meets and exceeds client expectations.

  • Recognizes and celebrates individual achievements and team successes.

  • Orders, inventories and manages supplies and other merchandise.

  • Acts as the Personal Care Center Manager when the Manager is not present at the location.

30% Training and Quality Control

  • Assists in training policies, procedures and standards for multiple roles

  • Executes and participates in various training activities.

  • Ensures PCC staff maintains compliance with company compliance coursework.

  • Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.

  • Ensures cases are managed in daily operations properly (location specific).

20% Preparation Room Maintenance

  • Assists with maintenance of preparation room and the facility.

  • Communicates equipment, supply or other inventory needs to Manager.

  • Cleans soiled equipment and hazardous material spills.

  • Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.

Core / Critical Competencies

Build Trust With Others

  • Operates with integrity - Demonstrates honesty; keeps commitments; behaves in a consistent manner.

  • Discloses own positions - Shares thoughts, feelings, and rationale so that others understand personal positions.

  • Remains open to ideas - Listens to others and objectively considers others’ ideas and opinions, even when they conflict with one’s own.

  • Supports others - Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge.

Communicate Effectively

  • Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence.

  • Maintains audience’s attention - Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection.

  • Adjusts to the audience - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

  • Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

  • Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.

  • Comprehends communication from others - Attends to messages from others; correctly interprets messages and responds appropriately.

Contribute to Team Success

  • Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

  • Involves others - Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

  • Informs others on team - Shares important or relevant information with the team.

  • Models commitment - Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Drive for Results

  • Prioritizes - Identifies more critical and less critical activities / tasks; adjusts priorities when appropriate.

  • Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.

  • Schedules - Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

  • Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

  • Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Focus on the Customer

  • Uses Key Principles - Establishes good relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

  • Acknowledges the person - Greets customers promptly and courteously; gives customers full attention.

  • Clarifies the current situation - Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

  • Meets or exceeds needs - Acts promptly in routine situations; agrees on clear course of action in nonroutine situations; exceeds expectations without making unreasonable commitments.

  • Confirms satisfaction - Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

  • Takes the HEAT - Handles upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues.

Make Sound Decisions

  • Identifies issues, problems, and opportunities - Recognizes issues, problems, or opportunities and determines whether action is needed.

  • Gathers information - Identifies the need for and collects information to better understand issues, problems, and opportunities.

  • Interprets information - Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Understand the Business

  • Understands technical terminology and developments.

  • Knows how to apply a technical skill or procedure.

  • Knows when to apply a technical skill or procedure.

  • Performs complex tasks in area of expertise.

Requirements & Qualifications / Exigences et qualifications

Education:

  • State specific required diploma or accreditations

Certification/License:

  • Holds and maintains any State specific licensing and/or certifications

  • Valid State Driver’s License

Experience:

  • Five (5) years of funeral home, care center and/or decedent care preparation

Knowledge, Skills & Abilities:

  • Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management

  • Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Cente

  • Knowledge of computers and some software including MS Office products required

  • Ability to work individually and as a team

  • Ability to prioritize and organize effectively with a keen sense to detail

  • High level of compassion and integrity

  • Effective communication, training and problem solving skills

  • Strong written and oral communication

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

  • Work indoors and outdoors during all seasons and weather conditions

  • Limited amount of local and/or multiple location traveling required

  • When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

  • Frequent, continuous periods of time standing, up 8 hours per day

  • Sitting continuously for many hours per day, up to 6 hours per day

  • Kneeling, reaching and bending to move and arrange materials

  • Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

  • Physical effort requiring manual dexterity is required

  • Carrying and/or lifting materials up to 100 pounds with assistance

  • Pushing or pulling up to 300 pounds on a wheeled table or stretcher

Work Hours

When considering the work hours associated with this job, the following factors may apply:

  • Working beyond “standard” hours as the need arises

SCI Overview / Vue d'ensemble

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Service Corporation International is an equal opportunity employer and is committed to providing employment accommodation in accordance with the relevant legislation. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Service Corporation International est un employeur équitable, et s’engage à offrir des mesures d’accommodation en respect à la législation pertinente. Si vous nécessitez un mesure d’accommodation pour appliquer, ou pour participer au processus de sélection, veuillez aviser le département des Ressources Humaines.

Requisition ID / Numéro de l'offre Req.45438

# of Openings / Nombre de postes 1

Category / Catégorie d'emploi Operations

Time Type Full-Time

Job Locations CA-BC-Burnaby