Service Corporation International (SCI) Administrative Assistant in San Francisco, California

Opportunity Details:

Overview & Responsibilities:

We currently have a full time (8:30 – 5:00) opening for an Administrative Assistant at the San Francisco Columbarium in the Richmond neighborhood of San Francisco. The Columbarium is an historic building that provides cremation and funeral services to the San Francisco community. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career with an international corporation with over 1800 locations. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

While our location houses a funeral home, the administrative assistant will work in the cemetery office, offering support to our team primarily with contract review, data entry, record keeping, and processing payments. If you are unfamiliar with a columbarium, google our location; we are not a traditional cemetery. We are a historic landmark in the city, hidden in the Richmond district, providing cremations and niches for interments.

In this role, you will be working with individual’s personal records and interment information. You must remain up to date through in company trainings on state and national laws for money handling, legal contracts, and interment record keeping procedures. You must have a strong attention to detail, as well as be very comfortable with computers especially Microsoft Word and Excel. As our San Francisco Columbarium is a small office, you must be comfortable performing job tasks outside of the typical duties. We are looking for someone who actively enjoys finding ways to improve our office and operations. They will assist with special projects, research, and resolving problems.

SPECIFIC RESPONSIBILITIES

Staff Administrative Support

  • Files and maintains customer information for both new business and previous customers

  • Maintains office and facility supplies as well as fax machines, copiers and network printers.

  • Enters contract details into HMIS and maintains other related documents.

  • Copies, files, records documents and paperwork related to interment

  • Maintains cemetery card system for accuracy

  • Order plaques, memorials, and office supplies. Follows up to make sure orders meet deadlines

  • Assists in preparing and generating required reports

  • Processes accounts payable and other accounting support transactions

  • Maintains processes to ensure compliance with policies and procedures including SOX administration and audit

  • Trains others on policies, procedures and new company initiatives

  • Performs other duties as assigned

Management Administrative Support

  • General office duties include, but are not limited to:

  • Answers phones, giving information to callers or redirecting calls as appropriate

  • Helps plan and organize events

  • Responds to inquiries in writing and/or verbally

  • Other duties may include:

  • Assists on special projects and other duties as assigned by the management team

  • Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators

  • Codes and scans of invoices

  • Coordinates Sarbanes Oxley compliance

Customer Service

  • Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.

  • Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Requirements & Qualifications:

Education:

  • High school diploma or GED equivalent

Experience:

  • 3 - 5 years of experience working in a customer-focused and fast-paced professional environment.

Knowledge, Skills & Abilities:

  • Must be strong with computers, internet and word processing skills

  • Notary certification would be a plus

  • Must have good phone, e-mail, and letter writing etiquette

  • STRONG communicator. Follows up to make sure things are completed on time.

  • High level of compassion and integrity

  • Enjoys resolving problems and finding ways to run our office more efficiently.

  • Good at multi-tasking

  • Detail oriented and organized

  • Work with minimal supervision

  • Confidentiality when working with people’s personal records

  • Must be able to work Monday through Friday from 8 am to 5 pm

SCI Overview:

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.45269

# of Openings 1

Category (Portal Searching) Operations

Type Full-Time

Job Locations US-CA-San Francisco