Service Corporation International (SCI) Customer Service Representative in Whittier, California
Overview & Responsibilities:
Position Summary: Provide outstanding customer service to internal and external customers; provide a high level of timely follow-up with customers on pending marker orders; manage and answer customer questions; and assist with new purchases.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Assist with allocating resources and proactively preventing Work-in-Process order categories from building up.
Act on calls from internal and external customers to provide memorial status including marker setting, marker repairs…etc.
Handle and follow-up on unfilled marker statuses (in Work-In-Process category), including orders at the manufacturer.
Timely update the marker module with completed orders.
Review, manage, and submit layout changes/approvals for markers, plaques, and uprights to the memorial designers timely.
Insure timely follow-up is provided to customers with pending marker orders.
Generate and review new marker orders for accuracy, completeness, and policy compliance before distributing to memorial designer.
Provide timely mail-out of finalized design layouts and update the customer’s account with notes.
Process incoming mail, email & faxes timely.
Must be able to multi-task, set priorities, and organize work.
Act on customer complaints to provide satisfactory resolution.
Participate in cross training and skill development opportunities to improve competency and customer service.
Meet with customers to provide assistance with purchasing new memorial products.
Assist/process payments with outside vendors and families for the outside marker delivery process
Requirements & Qualifications:
Experience and Education:
One to two years experience as support staff in a customer service environment
High School Diploma or GED
High accuracy with data entry
MS Office software
Bilingual a plus
A Place to Remember ®
Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.
is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for itsand also for. To learn more about the unique features of the Rose Hills Whittier campus, please.
From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including,and. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.
Rose Hills can assist withor arrangements at the time of need from any of our four. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.
Rose Hills is proud to be a member of the®network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.
Associate Requisition ID Req.45074
# of Openings 1
Category (Portal Searching) Operations
Job Locations US-CA-Whittier