SCI Shared Resources LLC Dispatcher Supervisor in Brookline, Massachusetts

Overview & Responsibilities

GENERAL ACCOUNTABILITIES

Supervises scheduling of resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

SPECIFIC RESPONSIBILITIES

25% Dispatching/Paperwork

  • Provides consistent support by dispatching resources to meet the needs of client families.

  • Receives first call information and initiates the resources required for dispatch.

  • Processes removal paperwork.

  • Assists with recording keeping of embalming documentation as required

  • Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

  • Removals

  • Visitations

  • Transfers of casketed decedent and/or remains to final dispositions

  • Decedent memorial services

25% Scheduling

  • Schedules activities for both the internal staff as well as market locations.

  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

  • Removals

  • Visitations

  • Transfers of casketed decedent and/or remains to final dispositions

  • Decedent memorial services

  • Maintains in-house scheduling of location resources.

  • Schedules sufficient resources to meet market commitments

25% Customer Service

  • Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well.

  • Builds and maintains strong relationships by promoting a team atmosphere.

  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding.

  • Leads by example while staying engaged and supportive of company initiatives.

25% Manage Inventory (Location specific)

Takes and places orders for necessary supplies.

  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

  • Order additional general supplies at the direction of the location management.

  • Performs other duties as directed by management

Requirements & Qualifications

Education:

  • High school diploma or GED equivalent

Certification/Licensure

  • Current valid driver’s license may be required

Experience:

  • Three (3) years scheduling or logistics experience

Knowledge, Skills & Abilities:

  • Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

  • Ability to resolve issues in accordance with company goals and objectives

  • Excellent communication skills and interpersonal skills

  • Ability to prioritize and organize effectively with a keen sense to detail

  • Ability to work in a fast paced, high pressure environment

  • Ability to multi-task using multiple software programs simultaneously

  • Ability to communicate with associates, customers, supplies in person or by phone

  • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

  • Good driving record

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.64136

# of Openings 1

Category (Portal Searching) Operations

Type Full-Time