Service Corporation International (SCI) Corporate - Systems Engineer III in Houston, Texas

Overview & Responsibilities

The primary responsibilities of this role will be for the build, configuration, and support of storage systems, including NetApp FAS, NetApp SolidFire, Nutanix Hyper-Converged Infrastructure (HCI), VMware vSphere (when needed), Cisco UCS blade servers, and Cisco Nexus FC switches. Related duties may include management of SMB/CIFS shares, file and folder management, data protection devices, including Cohesity appliances as well as other project related work. This role is required to act as a tier three support engineer, so evening and weekend work may be required.


Level III

  • Leads assigned areas of the IT Systems Infrastructureas well as junior engineers.Provides cross training and offers expert advice. Manages and develops infrastructure documentation.

  • Reviews and designs systemsthatwill support the infrastructure and business applications.

  • Maintainsand monitorsinfrastructure components for latest versions; performshealth checksand maintenance, which may require after hours or weekend duties.

  • Mentors junior members of the teamwhiledevelopingrapport, respect, and effective communication with all those interacted with, includingIT andbusiness owners.

  • Leads and manages projects through completionwhileinsuring minimal impact to the business and that various requirements and defined expectations are met.

  • Evaluates solutions to meetinfrastructure needsand makes recommendations to management for future strategies and tools to accomplish this.

  • Performs third level support of issues in the infrastructure environment leveraging existing knowledge or support from vendors.This may include off hours support when needed.

Requirements & Qualifications


  • Bachelor degree in Computer Science, Information Systems or equivalent technical training is preferred.


  • Typically requires a minimum10years of directly related experience as a systems engineer using various infrastructure components such as Active Directory,VMware, enterprise storage, networkingand other applications listed below. Additional experience as a team lead, supervisor, or project manageris preferred. Longevity in ahigh level engineering role is required.


  • Microsoft, VMware, Citrix, enterprise storage, and/or securitycertifications are a plus; existing certifications in some relevant areas of the job as described in the requirements section preferred.

Knowledge, Skills & Abilities:

  • Ability to troubleshoot a variety of technical problemsand own issues through resolution while sometimes needing to engage others for assistance.

  • Knowledge commensurate with experiencelevel of the following programs/systems:

  • Enterprise storage solutions

  • NetApp FASorSolidFireAll Flash Arrays

  • Design, including knowledge ofFibre Channel (FC)zoning and iSCSI protocols

  • Enterprise Backup software and Data Protection appliances

  • Cohesity or Rubrik appliances

  • NetAppsnapshotand replicationtools, including Snap Manager for Exchange (SME)

  • ExaGrid disk arrays

  • Nutanix Hyper-Converged Infrastructure (HCI)

  • VMware vSphere 5.5 or newer

  • Storage concepts, such as VMFS, NFS, etc.

  • Cisco UCS or HP blade servers

  • Disaster Recovery (DR) and Business Continuity (BC)

  • Networking Concepts – VLANs, load balancing, VIPs, etc.

  • Active Directory

  • Public Cloud: Microsoft Azure or Amazon AWS

  • SQL Server 2008 or newer

  • Windows Server 2008/2012/2016

  • Monitoring

  • System Center Operations Manager (SCOM) or other monitoring tools

  • Strong understanding of server and networking fundamentals and concepts.

  • Requires advanced understanding of technical concepts, very strong communication skills both verbal and non-verbal as well as the ability to function as an independent worker.

  • Thorough understanding of client layer 2 and layer 3 networking as well as various network protocols and the ability to assist and train more junior level team members.

  • Mayhave acted as amanager,team lead,or project manager for various projects inanenterprise level setting, if possible.

SCI Overview

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.57420

# of Openings 1

Type Full-Time