SCI Shared Resources LLC Administrative Assistant in Whittier, California

Overview & Responsibilities

We currently have a full time opening for an Administrative Assistant at Rose Hills Company in Whittier, CA . This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

Provides administrative support to a market office, funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, and creates presentations, generates reports, and prepares and monitors invoices and expenses.

SPECIFIC RESPONSIBILITIES

Management Administrative Support

  • General office duties include, but are not limited to:

  • Answers phones, giving information to callers or redirecting calls as appropriate

  • Schedules meetings

  • Time Entry

  • Makes travel arrangements

  • Plans events

  • Completes management expense reports

  • Responds to inquiries in writing and/or verbally

  • Other duties may include:

  • Assists on special projects and other duties as assigned by the management team

  • Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators

  • Processes annual funeral home and cemetery license renewals

  • Codes and scans of invoices

  • Coordinates Sarbanes Oxley compliance

  • Schedules call-in appointments for Sales

Staff Administrative Support

  • Reviews and processes all required documentation and performs day to day administrative duties for funeral services/ burials and/or cremations in accordance with policies and procedures

  • Files and maintains customer information for both new business and previous customers

  • Maintains office and facility supplies as well as fax machines, copiers and network printers.

  • Prepares Daily Schedules (Services, Who’s Up, etc.)

  • Assists Human Resources (HR) with investigations, note taking and other documents

  • Administers HR processes including new hire paperwork, background checks and bonus processing

  • Schedules new associates for new hire orientation

  • Maintains Market Leader files as necessary

  • Enters contract details into HMIS and maintain other related documents.

  • Orders and checks memorial to ensure accuracy.

  • Works with pre-need arrangements and completes administrative paperwork.

  • Assists in preparing and generating required reports

  • Processes accounts payable and other accounting support transactions

  • Maintains processes to ensure compliance with policies and procedures including SOX administration and audit

  • Trains others on policies, procedures and new company initiatives

  • Performs other duties as assigned

Customer Service

  • Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.

  • May serve as Receptionist to greet and receive client families and / or other persons entering the office for information and assistance.

  • Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Requirements & Qualifications

Education:

  • High school diploma or GED equivalent

Experience:

  • 3 - 5 years of experience working in a customer-focused and fast-paced professional environment.

Licenses or Certifications:

  • None required

Knowledge, Skills & Abilities:

  • Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills

  • Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console

  • Effective communication skills both orally and in writing

  • Answering telephone courteously and in a polite manner with a goal to meet or exceed internal and external customer expectations.

  • High level of compassion and integrity

  • Problem solving skills

  • Ability to multi task and set priorities

  • Detail oriented

  • Must be able to follow instructions and work with minimal supervision

  • Discretion and confidentiality

  • Creative and organized

  • Excellent customer service skills

  • High energy and understands confidentiality matters and documents

SCI Overview

A Place to Remember ®

Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for itsand also for. To learn more about the unique features of the Rose Hills Whittier campus, please.

From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including,and. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.

Rose Hills can assist withor arrangements at the time of need from any of our four. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

Rose Hills is proud to be a member of the®network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.

Associate Requisition ID Req.61355

# of Openings 1

Category (Portal Searching) Administration and Clerical

Type Full-Time