SCI Shared Resources LLC Rose Hills - Cemetery Arrangements Specialist in Whittier, California
Overview & Responsibilities
Position Summary: Insure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control.standards.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Comply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to insure that it is complete, accurate, and filed correctly.
Act on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments.
Assist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment.
Create marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders.
Think critically about work processes, troubleshoot situations, and take remedial action.
Prepare and distribute daily interment schedules, reports, and documents.
Manage the chain of custody of cremated human remains.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Participate in training and skill development opportunities to improve competency and customer service.
Report to work on time and maintain standard attendance.
Additional tasks as management deem necessary.
Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays.
Requirements & Qualifications
As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Experience and Education:
Three years experience as support staff in a business environment (mortuary and/or cemetery experience preferred).
Some college level classes preferred, or equivalent.
Must know cemetery, crematory, and mortuary law
Must know degrees of kinship and rights to control disposition of human remains
MS Office software
Keyboard at 40 wpm
Mostly work seated at a workstation in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Customer service demands and performance failures carry a significant emotional weight. Work under daily deadlines, and maintain high accuracy and customer service. Work must be completed before leaving for the day. Workloads are highest during the winter holiday season.
Incumbent must sit at a computer workstation for prolonged periods of time, lift weight of up to 30lbs. daily, and walk in outside weather. Lift, handle, and transport cremated remains to other areas of the facility.
Equipment / Machines Operated
Sharp Copy Machine/Fax
HP Laser Jet Printers
MS Office software
A Place to Remember ®
Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.
Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel . To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf) .
From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including cemetery property , funeral services and cremation options . From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.
Rose Hills can assist with advance planning or arrangements at the time of need from any of our four locations . All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.
Rose Hills is proud to be a member of the Dignity Memorial ®network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.
Associate Requisition ID Req.71167
# of Openings 1
Category (Portal Searching) Operations